Service Hub AI Analysis

Surveys / NPS

NPS, CSAT, CES, and custom surveys with automated triggers, AI sentiment analysis and benchmarking.

Active Surveys

5

Total Responses

2,837

NPS Score

62

Avg CSAT

4.6

Post-Purchase NPS

active

NPS

62

avg score

Responses

842

Sent

2,400

Rate

35%

Support Ticket CSAT

active

CSAT

4.6

avg score

Responses

1,240

Sent

1,480

Rate

84%

Onboarding Effort (CES)

active

CES

2.3

avg score

Responses

287

Sent

412

Rate

70%

Quarterly Customer Pulse

active

Custom

4.2

avg score

Responses

420

Sent

980

Rate

43%

Cancellation Reason

active

Custom

—

avg score

Responses

48

Sent

62

Rate

77%